Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Lucky Vibe Casino. Please read them carefully before creating an account, making a deposit or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any other rules or policies displayed on the site.

Lucky Vibe Casino operates under three gaming licences: Tobique Gaming Commission E-gaming licence No. 0000064, Curaçao licence OGL/2023/176/0095 issued by the CGA, and Comoros licence ALSI-202509073-FI2 from the AOFA.

1. About these terms

These Terms & Conditions govern your use of the Lucky Vibe Casino website, related services, games and account facilities. They should be read together with the Privacy Policy, Responsible Gambling information, game rules, promotional terms and any notices shown on the website. If a specific game, promotion or service has additional rules, those rules will apply to the relevant activity and form part of these terms.

Lucky Vibe Casino may update these terms from time to time to reflect changes to the website, services, applicable requirements or operating procedures. The latest version will be made available on the website. You should review the terms regularly. If you continue to use the website after an updated version is published, this may be treated as acceptance of the changes. If you do not agree with any update, you should stop using the website.

These terms are intended for players in Australia and apply only to the extent that use of the website is lawful in your location. You are responsible for checking whether online gambling is permitted where you live and for complying with any laws that apply to you.

2. Eligibility and account responsibilities

You must be legally permitted to use online gambling services in your location and must meet the minimum legal age that applies to you. You must not use the website if you are underage, located in a prohibited jurisdiction, subject to a gambling exclusion or restriction, or otherwise not legally able to participate. We may request information or documents to verify your age, identity, location or eligibility before allowing access to some or all services.

You may be required to create one account using accurate, current and complete information. An account must be registered in your own name and used only by you. You must keep your login details private and take reasonable steps to prevent other people from accessing your account. You are responsible for activity carried out through your account unless you have promptly notified us of unauthorised access.

Do not create an account using false, misleading or incomplete information.
Do not create more than one account unless expressly permitted by us.
Do not allow another person to use your account or payment method.
Tell us promptly if your personal information changes or if you suspect unauthorised access.
Do not use the website for illegal activity, fraud, money laundering or any other improper purpose.

We may suspend, restrict or close an account where information cannot be verified, where these terms may have been breached, where activity appears unusual or unlawful, or where this is necessary to protect players, the website or the integrity of games. We may also take steps to investigate suspected misuse, collusion, cheating or attempts to circumvent account, promotional or responsible gambling controls.

3. Deposits, play and withdrawals

You may only deposit funds using a payment method that is held in your own name or that you are otherwise authorised to use. Payment transactions may be subject to checks, processing requirements and the terms of the relevant payment provider. We do not ask you to provide payment details through unofficial channels. You should check all transaction information carefully before confirming a deposit or withdrawal.

Funds placed in your account are intended for lawful gaming activity. You must not use the account as a bank account, transfer service or means of disguising the source of funds. We may pause transactions or request supporting information where required for identity, payment, fraud, financial crime or compliance checks.

Games are played at your own risk. You should check the rules, paytable and any displayed conditions before starting a game. Results generated by the applicable game system will determine the outcome, subject to correction of an obvious technical or administrative error. If a game is interrupted, we may restore the game state, void an affected round or apply another reasonable remedy in line with the circumstances.

Withdrawal requests may be subject to identity verification, payment checks, account review and any applicable game or promotional conditions. We may return funds to the original payment method where appropriate. A withdrawal may be delayed, declined or cancelled if information is incomplete, a transaction cannot be verified, an account is restricted or the request does not comply with these terms. Any available balance remains subject to lawful deductions, reversed transactions and the resolution of disputes.

You are responsible for reviewing your account balance and transaction history. If you believe a transaction or game result is incorrect, contact the relevant support channel made available on the website as soon as possible and provide enough information for the matter to be reviewed.

4. Promotions, responsible gambling and fair use

Promotions, bonuses, competitions and other offers may have separate terms. Those terms will explain eligibility, expiry, wagering or playthrough requirements, qualifying games, maximum or minimum conditions and any other restrictions that apply. You should read the relevant offer before opting in or using it. Unless expressly stated otherwise, offers are not guaranteed and may be changed, withdrawn or limited in accordance with their published terms.

Lucky Vibe Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Do not gamble when affected by alcohol, drugs, stress or other circumstances that may affect your judgement.

Use any available deposit, spending, session or loss controls that suit your circumstances.
Consider taking a break or requesting account restrictions if gambling is no longer enjoyable or feels difficult to control.
Never chase losses, borrow money to gamble or rely on gambling to meet financial commitments.
Seek independent support if gambling is causing concern for you or someone close to you.
Contact the support channel shown on the website if you want information about available responsible gambling tools.

You must use the website fairly and must not interfere with its operation. This includes attempting to exploit software faults, using automated tools, manipulating games, colluding with other players, using stolen payment details, evading restrictions or taking part in fraudulent activity. We may cancel affected activity, remove associated benefits, restrict access and take any other action permitted under these terms.

5. Website use, liability and general provisions

The website and its content are provided for personal use. We aim to keep information accurate and services available, but access may occasionally be interrupted for maintenance, updates, security reasons, technical faults or events outside our reasonable control. We do not promise that the website will always be uninterrupted, error-free, compatible with every device or free from harmful material. You are responsible for using suitable devices, software and internet connections.

You must not copy, reproduce, modify, frame, distribute, reverse engineer or commercially exploit the website or its content except where permitted by law or with permission. Trade marks, graphics, text, software and other materials remain protected by applicable intellectual property rights. Links to third-party websites may be provided for convenience, but we are not responsible for their content, availability, security or privacy practices.

To the extent permitted by law, Lucky Vibe Casino is not responsible for losses caused by your failure to follow these terms, misuse of your account, unsuitable equipment, internet or payment service problems, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that provision has been waived. These terms, together with the policies and rules referred to in them, form the understanding between you and Lucky Vibe Casino concerning your use of the website.

If you have a question, complaint or concern about these terms, use the support or contact method currently provided on the website. Please include relevant account or transaction information, but do not send passwords or unnecessary sensitive information. We will review matters in line with our available procedures and any applicable legal requirements.