Privacy Policy

This Privacy Policy explains how Lucky Vibe Casino may collect, use, store and disclose information when you visit our website, create an account, use our services or contact support. We aim to handle personal information carefully, transparently and only for legitimate business, operational, security and legal purposes. This policy is written for players in Australia and should be read together with any applicable website terms and conditions.

Lucky Vibe Casino operates under three gaming licences: Tobique Gaming Commission E-gaming licence No. 0000064, Curaçao licence OGL/2023/176/0095 issued by the CGA, and Comoros licence ALSI-202509073-FI2 from the AOFA.

Information we may collect

To provide online casino services, Lucky Vibe Casino may handle information that identifies you or is reasonably capable of being associated with you. The information collected depends on how you use the website, the features you access and the checks required before services can be provided. We try to collect information that is relevant to these purposes and avoid requesting information that is not reasonably necessary.

Account and identification details

When you register or maintain an account, we may collect details such as your name, date of birth, residential or contact information, login details and account preferences. We may also receive information you provide when you contact customer support, take part in an account review, request assistance or otherwise communicate with us.

Verification information

We may ask for documents or information needed to confirm your identity, age, location, payment ownership or eligibility to use particular services. This can include identity documents, address evidence, images or other information used for account verification. Verification information is handled for security, compliance, fraud prevention and responsible operation of the website.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction activity. Payment providers may process payment details directly. We may receive enough information to confirm, administer, reconcile and protect a transaction, but payment information may be subject to the privacy practices of the provider involved.

Device, technical and usage information

When you use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device information, language settings, approximate location, pages visited, session activity and connection details. We may also record information about how features are used, including account access, game activity and interactions with the website.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification services, fraud prevention services, technology providers or other parties involved in operating and protecting the website. We may combine this information with details you provide so that records can be checked, kept accurate and used for legitimate purposes.

How we use information

Lucky Vibe Casino may use personal information for the following purposes. The exact use will depend on the nature of the information and your relationship with the website.

Creating, maintaining and administering your player account.
Providing access to games, account features and other requested services.
Processing and monitoring deposits, withdrawals and other transactions.
Confirming identity, age, location, payment ownership and account eligibility.
Detecting, investigating and preventing fraud, money laundering, cheating, abuse, account takeover and other unlawful or harmful activity.
Protecting the website, our systems, players and service providers from security threats.
Responding to questions, complaints, account requests and support enquiries.
Keeping account, transaction, verification and operational records accurate and up to date.
Improving website performance, usability, security and the way services are presented.
Sending service messages about accounts, transactions, security, changes or important operational matters.
Sending marketing or promotional communications where permitted and where you have provided consent or another valid preference applies.
Meeting legal, regulatory, court, taxation, audit, dispute-resolution and responsible gambling obligations.

We may use automated tools to help identify unusual activity, security risks or information that requires review. Automated checks may be used alongside manual assessment. If you have a question about a decision affecting your account, you can contact support so your request can be considered in context.

Marketing choices

If you receive marketing communications, you can withdraw your consent or change your preferences. Promotional messages may include an unsubscribe option where appropriate. Withdrawing marketing consent does not prevent us from sending essential service, security or account communications. We may still retain a record of your preference so that it can be respected.

Sharing information

Information may be shared with service providers that help operate the website, including payment, hosting, technology, customer support, identity verification, fraud prevention, security, analytics and communications providers. These parties should receive only information relevant to their role and are expected to handle it securely. Information may also be disclosed where necessary to protect rights and safety, investigate suspected wrongdoing, resolve disputes, comply with a lawful request or support a business transfer.

Cookies, security and storage

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand website usage, improve performance and help protect against suspicious activity. Some cookies are necessary for requested services, while others help us analyse or personalise the website. Depending on your browser and preferences, refusing certain cookies may affect the availability or operation of some features.

You can manage, block or delete cookies through your browser settings. Browser controls differ, so check the help or privacy section of your browser for instructions. Clearing cookies may remove saved preferences or require you to sign in again. Where additional consent controls are presented on the website, you can use those controls to review available choices.

Security measures

We use reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure communications, internal procedures and provider security checks. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised access.

Storage and retention

Information may be stored by us or by service providers in electronic systems and may be processed in locations outside Australia, subject to appropriate arrangements and applicable requirements. Access to information is limited according to business need, account responsibilities and security controls.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with our retention procedures.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to personal information we hold about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a privacy concern.

Making a privacy request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, email support@luckyvibecasino-online.best. Please explain your request clearly and include enough information for us to locate the relevant account or records. We may need to verify your identity before providing information, changing account details or completing a deletion request. This helps protect your account and prevents information from being disclosed to the wrong person.

A deletion request may not remove every record immediately or in every situation. We may need to retain information to meet legal or security obligations, complete a transaction, establish or defend a claim, prevent fraud, maintain suppression records or resolve a dispute. Where information must be retained, we will limit its use to the purpose requiring retention where reasonably possible.

Accuracy and complaints

Please tell us if your account details change or if you believe information we hold is incorrect. We will take reasonable steps to review and update records. If you believe your privacy concern has not been handled appropriately, you can contact us again with further details so the matter can be reviewed. You may also have the option to raise a concern with an appropriate privacy authority or other external body.

Changes to this policy

We may update this Privacy Policy when our services, information practices, technology or legal obligations change. The latest version will be made available on the website and will show the date or other indication of the update where appropriate. We encourage players to review this page from time to time. Continuing to use the website after an update may indicate acceptance of the revised policy where permitted.